PRODUCT DETAILS:

• Recommended Uses For Product: Garden
• Occasion: Summer
• Material: Burlap
• Special Feature: Double Sided
• Specific Uses For Product: Outdoor
• Product Dimensions: 17.72"L x 11.81"W
• Fabric Type: Burlap
• Product Care Instructions: Hand Wash Only

ABOUT THIS ITEM:

• 【IDEAL SEASONAL DECORATION】Dress up our Summer Series Garden Flags to welcome your relatives and friends at any time. The size of the garden flag is (12x18 inches) / (30x45 cm) / (W*L), and the size of the hanging sleeve above the flag is about 2 inches, suitable for hanging on most stands and flagpoles. It is a welcome flag specially designed for gardens, yard, lawn, porch, etc.
• 【ORIGINAL DESIGN】Our designers have designed a series of Summer Garden Flags, exquisite and gorgeous patterns with seasonal welcome symbols, funny, iconic, and eye-catching, which will become the beautiful sign of everywhere.
• 【DOUBLE SIDED ＆ DOUBLE LAYER】In order to ensure the display effect of the flag, we adopt high-quality double-sided hot printing process to let you see the pretty patterns from any angle from front to back.
• 【PREMIUM QUALITY】All our products are made of high-quality burlap and have high standards for product quality. The flag’s fabric characteristics and high-quality printing process ensured that it can easily cope with wind and rain. It is resistant to pulling, fading and aging, and the color remains beautiful even if it is hung outdoors for a long time.
• 【QUICK DECOR ＆ IDEAL GIFTS】Summer Series Garden Flags are very suitable for decorating your home and yard, and can also be used as gifts to your family and friends, bring your blessings to everyone and brightened this moment. You only need to hang the flag directly on the flag stand to get a beautiful decoration. PS: Flag stand is not included.

At Wit and Wave, we are committed to delivering high-quality garden flags, outdoor banners, and home decor directly to your doorstep in a timely and reliable manner. Please review our shipping policy below for detailed information regarding order processing times, shipping options, and estimated delivery frames.

1. Order Processing Time (Handling Time)

To ensure the highest print quality and vibrant colors, each garden flag is carefully processed, inspected, and packaged before dispatch.

• Handling Time: 1 – 3 business days (Monday to Friday).
• Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time). Orders placed after 5:00 PM EST will begin processing on the following business day.
• Orders placed on weekends or official U.S. federal holidays will be processed on the next business day.

2. Shipping Transit Times & Rates (Continental U.S.)

Once your order leaves our fulfillment facility, transit times and costs vary based on the selected shipping method:

*Note: Deliveries to Alaska, Hawaii, Puerto Rico, and APO/FPO addresses may require an additional 3–5 business days depending on local postal carrier routes.

3. Order Tracking

Once your order is shipped, you will receive an automated shipping confirmation email containing your tracking number and a direct tracking link. Please allow 1-3 business days for the carrier system to update status updates after dispatch.

4. Shipping Carriers

We partner with top national shipping carriers to ensure safe delivery, including USPS (United States Postal Service), FedEx, and UPS. The specific carrier is chosen based on the weight, dimensions, and destination of your order.

5. Incorrect Addresses & Lost Packages

• Address Revisions: Please verify your shipping address at checkout. If you need to modify your address, notify us at contact@witandwave.com within 12 hours of placing your order.
• Delivered but Missing Items: If your tracking indicates "Delivered" but you have not received your package, please check around your residence and consult with family members or neighbors. If still not found, contact us immediately so we can assist with carrier claims.

6. Contact Us

If you have any questions regarding your shipment or need tracking assistance, please reach out to our team:

• Legal Business Name: Wit and Wave
• Business Address: 492 Lory Ln, Grovetown, GA 30813-6103, United States
• Customer Support Phone: (256) 410-9712
• Email Support: contact@witandwave.com
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

At Wit and Wave, we take pride in crafting high-quality garden flags, yard banners, and decorative outdoor accents. Your satisfaction is our top priority. Please review our detailed return and refund policy below.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your package is marked as delivered by the carrier to request a return or report an issue with your order.

2. Return Eligibility & Conditions

To be eligible for a return or exchange, your item must meet the following criteria:

• The item must be unused, unwashed, and in its original, resaleable condition.
• It must be returned in its original packaging.
• Proof of purchase (order confirmation or receipt email) is required.

3. Damaged, Defective, or Incorrect Items

If your garden flag arrives damaged, misprinted, or incorrect, please notify us within 7 days of delivery at contact@witandwave.com with:

• Your order number
• A clear photo or short video showing the product issue

Once verified, we will issue a free replacement unit or a 100% full refund at no additional cost to you. You will not be required to ship the defective item back.

4. Return Shipping Fees & Restocking Charges

• Defective/Incorrect Items: Wit & Wave covers 100% of return shipping or replacement costs.
• Customer Preference Returns (Change of mind, ordered incorrect size/style): Customers are responsible for paying the actual return shipping costs. Return shipping costs are non-refundable.
• Restocking Fees: We do NOT charge any restocking fees ($0 restocking fee).

5. How to Initiate a Return

Please do not send your item back to the original shipping address without contacting us first. Follow these simple steps:

1. Email us at  with your order number and reason for return.
2. Our customer support team will reply within 24–48 hours with return instructions and the authorized return facility address.

Designated Return Address:

492 Lory Ln, Grovetown, GA 30813-6103, United States

6. Refund Processing

Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund:

• Approved Refunds: Refunds will automatically be credited to your original payment method (Credit Card, PayPal, etc.) within 3 to 5 business days.
• Late or Missing Refunds: If you haven't received your refund after 5 business days, please check your bank account or contact your credit card issuer, as processing times vary. If you still need help, reach out to us at contact@witandwave.com.

7. Contact Support

For any questions regarding returns or refunds, please reach out to our customer service team:

• Legal Business Name: Wit and Wave
• Physical Business Address: 492 Lory Ln, Grovetown, GA 30813-6103, United States
• Customer Phone: (256) 410-9712
• Support Email: contact@witandwave.com
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)