No Hard Feelings

At Wit & Wave, we want you to love your new garden flag. We want your neighbors to be jealous. But we also know that sometimes things happen. Here is how we handle it.

1. The 30-Day Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or report an issue.

2. Damaged, defective, or the wrong item?

Did the mailman play football with your package? Or did we accidentally send you a cat flag instead of a dog one? Don't worry. We will correct it immediately.

  • You do NOT need to return the item.
  • Just email us contact@witandwave.com with your order number and a clear photo of the issue.
  • We are happy to provide you with a complimentary replacement or promptly issue a full refund.

3. "Change of Mind" Returns

Since we print our designs to order, we have specific guidelines for returns if you simply changed your mind:

  • Standard Designs: If you ordered a standard design and decided it’s not your vibe, you can return it in its original condition (unused/unwashed). You are responsible for the return shipping cost. Once we receive it, we will refund the item price (excluding shipping).
  • Personalized/Custom Items: Unfortunately, we cannot accept returns for items that have been customized with your name, photo, or specific text (unless they arrived damaged/defective). We can’t exactly resell a flag that says "Welcome to Sarah’s Garden" to someone named Mike.

4. How to Start a Return

To start a return or report an issue, please contact us at contact@witandwave.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

Return Address: Wit & Wave 492 Lory Ln, Grovetown, GA 30813-6103, United States

5. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method (PayPal/card) within 3-5 business days.

Exceptions / Non-returnable items:

  • Gift cards
  • Sale items (marked as final sale)
  • Personalized products (as mentioned above)