Returns & Refunds

At Wit and Wave, we take pride in crafting high-quality garden flags, yard banners, and decorative outdoor accents. Your satisfaction is our top priority. Please review our detailed return and refund policy below.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your package is marked as delivered by the carrier to request a return or report an issue with your order.

2. Return Eligibility & Conditions

To be eligible for a return or exchange, your item must meet the following criteria:

  • The item must be unused, unwashed, and in its original, resaleable condition.
  • It must be returned in its original packaging.
  • Proof of purchase (order confirmation or receipt email) is required.

3. Damaged, Defective, or Incorrect Items

If your garden flag arrives damaged, misprinted, or incorrect, please notify us within 7 days of delivery at contact@witandwave.com with:

  • Your order number
  • A clear photo or short video showing the product issue

Once verified, we will issue a free replacement unit or a 100% full refund at no additional cost to you. You will not be required to ship the defective item back.

4. Return Shipping Fees & Restocking Charges

  • Defective/Incorrect Items: Wit & Wave covers 100% of return shipping or replacement costs.
  • Customer Preference Returns (Change of mind, ordered incorrect size/style): Customers are responsible for paying the actual return shipping costs. Return shipping costs are non-refundable.
  • Restocking Fees: We do NOT charge any restocking fees ($0 restocking fee).

5. How to Initiate a Return

Please do not send your item back to the original shipping address without contacting us first. Follow these simple steps:

  1. Email us at  with your order number and reason for return.
  2. Our customer support team will reply within 24–48 hours with return instructions and the authorized return facility address.

Designated Return Address:

492 Lory Ln, Grovetown, GA 30813-6103, United States

6. Refund Processing

Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund:

  • Approved Refunds: Refunds will automatically be credited to your original payment method (Credit Card, PayPal, etc.) within 3 to 5 business days.
  • Late or Missing Refunds: If you haven't received your refund after 5 business days, please check your bank account or contact your credit card issuer, as processing times vary. If you still need help, reach out to us at contact@witandwave.com.

7. Contact Support

For any questions regarding returns or refunds, please reach out to our customer service team:

  • Legal Business Name: Wit and Wave
  • Physical Business Address: 492 Lory Ln, Grovetown, GA 30813-6103, United States
  • Customer Phone: (256) 410-9712
  • Support Email: contact@witandwave.com
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)