Email: contact@witandwave.com
Phone: +1 (256) 410-9712
Address: 714 Old Deer Head Cove Rd, Rising Fawn, GA 30738
Support Hours: Monday – Sunday: 9:00 AM – 6:00 PM (EST)
We commit to reply within 24 business hours.
PRODUCT DETAILS:
ABOUT THIS ITEM:
At Wit & Wave, we want you to love your new garden flag. We want your neighbors to be jealous. But we also know that sometimes things happen. Here is how we handle it.
1. The 30-Day Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or report an issue.
2. Damaged, defective, or the wrong item?
Did the mailman play football with your package? Or did we accidentally send you a cat flag instead of a dog one? Don't worry. We will correct it immediately.
3. "Change of Mind" Returns
Since we print our designs to order, we have specific guidelines for returns if you simply changed your mind:
4. How to Start a Return
To start a return or report an issue, please contact us at contact@witandwave.com. If your return is accepted, we’ll send you instructions on how and where to send your package.
Return Address: Wit & Wave 714 Old Deer Head Cove Rd, Rising Fawn, GA 30738
5. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method (PayPal/card) within 3-5 business days.
Exceptions / Non-returnable items:
Thank you for shopping with Wit & Wave! We are dedicated to bringing high-quality, beautifully designed garden flags and home decor right to your doorstep.
Because our garden flags are custom-printed and made-to-order just for you, please review our shipping guidelines below to understand our production and delivery timelines.
1. Order Processing & Production Time
All products at Wit & Wave are made-to-order to ensure the highest quality. This means your flag is printed, quality-checked, and safely packed only after your order is placed.
Daily Cut-Off Time:
Standard Processing Time: 2 – 4 business days (Monday – Friday).
Peak Seasons & Holidays: During high-demand periods (such as Christmas, Thanksgiving, Spring/Summer gardening seasons, or Mother's Day), processing may take 4 – 7 business days.
*Note: Production time is completely separate from shipping time.*
2. Shipping Estimates & Delivery Times (United States)
We partner with reliable domestic carriers including USPS, DHL eCommerce, UPS, and FedEx to ensure your order arrives safely.
Once your package leaves our fulfillment facility, the estimated delivery windows are as follows:
Shipping MethodEstimated Transit TimePriceStandard Shipping (Orders $0.00 – $48.99)3 – 7 business days$4.99Free Standard Shipping (Orders $49.00 & up)3 – 7 business daysFREEExpress Shipping (All orders)2 – 4 business days$8.99
Total Estimated Time to Delivery:
On average, you can expect to receive your beautiful garden flag within 5 – 11 business days from the date the order was successfully placed, calculated as:
Total Delivery Time = Processing Time + Transit Time
3. Order Tracking
As soon as your order ships, we will send a confirmation email containing your tracking number and a direct tracking link.
4. Address Corrections & Order Cancellations
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
Modifications/Cancellations: Because we strive to process orders quickly to meet our cut-off times, you must email us at contact@witandwave.com within 12 hours of placing your order to request any changes or cancellations.
If your order was placed before the 12:00 PM EST cut-off and has already entered the printing/production stage, we cannot modify the shipping address, alter the flag design, or cancel the shipment.
5. Delays, Lost, or Damaged Packages
6. Frequently Asked Questions (FAQ)
Do you ship internationally?
=> Currently, Wit & Wave focuses exclusively on serving the United States market to ensure the fastest delivery times and highest service quality.
Will my multiple items ship together?
=> To get your items to you as fast as possible, orders containing multiple items or different product categories may occasionally be shipped in separate packages from our fulfillment centers. You will receive tracking numbers for each package.